Standard shipping within the United States takes 1-7 business days from the day your order is processed. Outside the US, shipping typically takes 5-10 business days but can vary depending on your location. We do not ship Saturdays, Sundays or holidays. Once your order has shipped, you will receive an email with your tracking information.
All US orders are shipped via USPS using Standard Ground. Rush shipping is available. If you are in the NYC area and want to use our NYC pickup service, please select that option at checkout.
Free Shipping: All orders over $35 are eligible for Free Shipping using Standard Ground methods. NYC pick up is always free!
The customer is responsible for all relevant sales tax which will be added to your order total at checkout if applicable.
When will I be charged for my order?
Once your order is placed, your credit card will be charged. You will only be charged for the items that you ordered, along with appropriate shipping and tax, where applicable.
If you need to cancel an order, please email us at firstname.lastname@example.org. Orders are processed quickly after placement so we cannot guarantee that your order will be eligible for cancellation, therefore, please be sure to check all information very carefully before placing your order.
We hope that you love your Alyoop purchase, but understand that sometimes returns are needed. Please read our return policies carefully:
We know that sizing is difficult when buying online, so please make sure to take a look at our Size Chart before you order. If you do need to make an exchange, please follow our returns process to send the item back and place a new order for the desired size.How to Make a Return
Please contact us at email@example.com letting us know your reason for the return and the items you are looking to return. We will then contact you with shipping instructions.
When mailing back your items, please keep the following in mind:
Your return will be processed within 3-5 business days of receipt. We will issue a refund to the credit card originally used for the purchase and then you will receive an email notification when the credit has been issued.